Privacy Policy

We value your privacy. Please read the following carefully to understand our Privacy Policy (“Policy”) regarding use of our websites and the Applications (Same as the each Subparagraph below, collectively, the “Sites”) and the services provided through our Sites (“Services”). Our mobile applications and PC applications

This Policy describes the personal information we collect from users of the Sites and Services and how we use and share such information. If you use our Sites and Services, you agree to use of your personal information under this Policy. If you do not agree to this Policy, please do not use our Sites or Services.

The Sites and Services are operated by 1 Play Sdn Bhd. (“we”, “us” or “our”).


Effective Date and Changes to this Policy


This Policy is current as of the Effective Date set forth above. Please note that we may change this Policy from time to time and will post any such changes to this Policy on the Sites, which shall be effective immediately upon posting. However, if we change this policy against you or change a significant part, we will post it on our sites 30 days before the effective date. Therefore, it is important to view the Policy periodically. If we make any changes to this Policy that materially affect our practices, we will provide you with notice of such change (and will endeavor to do so in advance of its effectiveness) by highlighting the change on our Sites or, if you have an account with us, by providing notice to the email address associated with your account (for this reason you should make sure to update your account information promptly if it changes, by logging into your account and changing your user profile settings.



Where does 1Play obtain my personal data from?

Most of the personal data we process is obtained from you when you sign up to use our service and while using it. We may also receive certain information from third parties if you for example use Facebook to sign in to the service. In some circumstances, we may request your explicit consent to process (specific types of) personal data. In these circumstances, you are able to withdraw your consent at any time by following the instructions provided when you gave your consent or via the contact details below.


Information We Collect Directly From You. We respect your concerns regarding privacy. Our Sites and Services do not collect personally identifiable information about you unless you expressly provide such information. We may collect personal information in the following instances:


If you register as a user of our Services, then we will ask for your email address or phone number. And if you register as a user of our service using a platform operated by Meta Platform, Inc(Hereinafter, Meta') or Apple, Inc(Hereinafter, 'Apple') or Google,Inc(Hereinafter, 'Google'). We collect the Unique-Identifiers that is linking with accounts of you registered with Meta or Apple or Google. We use this information to identify you as a user and to communicate to you regarding the Services.

There will be a profile established on the Sites relating to your game play for the particular game for which you have registered as a player. Please see the section entitled Information We Collect About Game Play for more details on what we collect.

Our Sites and Services may allow users to post or upload information about themselves. Please note any information you post will be accessible to the public and to other users.

If you contact us, we will collect your email address and the information you provide in order to respond to your inquiry.


Information We Collect Automatically. We may automatically collect the following information about your use of our Sites or Services through cookies and other technologies: your domain name; your browser type and operating system; web pages you view; links you click; your IP address; your MAC address; your mobile device ID; your ADID(Advertising ID) and IDFA(ID for Advertisers); your Service usage and history; the length of time you visit our Sites or Services; and the referring URL, or the webpage that led you to our Sites or it includes, but is not limited to, etc.(Hereinafter, 'Automatically Collected Information') We may combine this information with other information that we have collected about you, including, where applicable, your E-mail Address. Please see the section “Cookies and Other Tracking Mechanisms” below for more information.


Purpose of use of personal information and personal information to be collected, etc


We use your information, including your personal information, for the following purposes:


To provide our Sites and Services to you, to communicate with you about your use of our Sites and Services, to authenticate users, to respond to your inquiries, to fulfill your orders, and for other customer service purposes.: your E-mail Address, the Unique-Identifiers that is linking with accounts of you registered with Meta or Apple or Google, the information you provided.


To process and transmit the content that you elect to share through the Sites and Services. All the contents (posts) you posted.


To tailor the content and information that we may send or display to you, to offer location customization, and personalized help and instructions, and to otherwise personalize your experiences while using our Sites or Services: your game play profile in a specific game, game session information, and Automatically Collected Information, Geolocation data such as country of residence.


For marketing and promotional purposes. For example, we may use your email address to send you news and newsletters, special offers, and promotions, or to otherwise contact you about products or information we think may interest you (you can unsubscribe from such communications at any time as noted in the Your Rights and Choices section). We also may use the information that we learn about you to assist us in advertising our Sites, Services and related services on third party websites.: (In addition, you may at any time request suspension or deletion of your personal information that we use on third-party website in accordance with relevant laws and regulations.): your E-mail Address, Automatically Collected Information.


To better understand how users access and use our Sites and Services, both on an aggregated and individualized basis, in order to improve our Sites and Services and respond to user desires and preferences, and for other research and analytical purposes.: Automatically Collected Information.


We and our third party service providers may combine the Automatically Collected Information with other personal information we collect from you (and our third party service providers may do so on our behalf): Automatically Collected Information.


If the above personal information we collect is used outside of the above purpose or there is additional personal information to collect other than the above personal information, we will notify you and obtain your consent separately.



Does 1Play share personal data with others?

Service Providers


We may use third party service providers who provide services including IT services, audit and security services as well as marketing services. In providing the services, your personal data may, where applicable, be processed by the service provider on our behalf.


We will control any third party that we use to ensure that they can provide sufficient guarantees regarding the confidentiality and security of your personal data. We will have written contracts with them which provide warranties regarding the security of your personal data as well as warranties that they comply with our data security standards and international transfer restrictions.



Cookies and Other Tracking Mechanisms


We and our third party service providers use cookies and other tracking mechanisms to track information about your use of our Sites and Services. We may combine this information with other personal information we collect from you (and our third party service providers may do so on our behalf). You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies), but such disabling will impair use of the Sites and Service.


Cookies. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Sites and Services, while others are used to enable a faster log-in process or to allow us to track your activities at our Sites and Services. There are two types of cookies: session and persistent cookies.


Session Cookies. Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the Sites. This allows us to process your online transactions and requests and to verify your identity, after you have logged in, as you move through our Sites.


Persistent Cookies. Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We use persistent cookies to track aggregate and statistical information about user activity.

Do Not Track


We do not respond to Do Not Track (DNT) signals. However, some third-party websites track your browsing activity. When a user visits such a website, the website may be informed that the user does not wish to be tracked by setting the user's preferences in the user's web browser. You can enable or disable DNT by visiting your web browser's Preferences or Settings page.



How long does 1Play store my personal data?

We will store your personal data for as long as we need it to fulfil the purposes for which it was collected (see above) and in order to comply with legal and regulatory requirements. This may mean that some information is held for longer than other information. If you would like further information about our data retention practices, please refer to our Data Retention Notice.




What are my rights under applicable data protection laws?

You have various rights which you can enforce, including the right to be informed in accordance with this Notice. The below table provides a summary of the rights that the law entitles you to. The table also includes information on possible conditions and limitations on how the right can be exercised and how your right can be executed.

Your right

What does it mean?

What does it mean?


Right of access


You have the right to access to the personal data that we have on you.


Requests for such information should be made in writing to [email protected]. If possible, you should specify the type of information you would like to see to ensure that our disclosure meet your expectations.


Right of data portability


You may be entitled to receive the data which you have provided to us and which is processed by us by automated means, in a commonly-used machine readable format


Requests should be made in writing to [email protected]. If possible, you should specify the type of information you would like to receive to ensure that our disclosure meet your expectations.


Rights in relation to inaccurate personal or incomplete data.


You may challenge the accuracy or completeness of personal data which we process about you. If it is found that personal data is inaccurate, you are entitled to have the inaccurate data removed, corrected or completed, as appropriate.


We encourage you to notify us of any changes regarding your personal data as soon as they occur, including changes to your contact details, telephone number, immigration status. A request to use this right is made in writing to [email protected].


Right to object to or restrict our data processing of your personal data.

You have the right to object to or ask us to restrict the processing of your personal data.


Requests should be made in writing to [email protected].


Right to have personal data erased.


You may be entitled to have your personal data erased (also known as the “right to be forgotten”), e.g. where you think that the information we are processing is inaccurate, or the processing is unlawful.

Requests should be made in writing to [email protected].


Right to withdrawal


You have the right to withdraw your consent to any processing for which you have previously given consent to.


Requests should be made in writing to [email protected] or as instructed when you gave your consent.


Third party content


We may partner with third-party advertising companies to better provide advertisements about our goods and services that may be of interest to you. These third-party advertisers may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use the Sites. They may collect information about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based advertising or other targeted content. The third-party advertising company or a third-party advertiser who is currently collecting your information is as follows, and you can exercise the right to stop processing or object to this. However, third-party advertising companies or third-party advertisers may change from time to time.



No Use by Children


The Sites are not intended for use by children (age depending on the country where you reside). We will never knowingly collect information directly from children (age depending on the country where you reside) without verifiable parental consent. If you are child (age depending on the country where you reside), you may not use the Sites or Services and please do not provide us with information of any kind whatsoever. If we become aware that a user is child (age depending on the country where you reside) and has submitted information to the website without verifiable parental consent, we will remove his or her information from our files and deactivate his or her account. If you have reason to believe that we may have accidentally received personal information from a child (age depending on the country where you reside), please contact us immediately at [email protected].





We have put in place appropriate security measures, including encryption and de-identification, to prevent your personal information from being accidentally leaked, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, etc. who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality. We have put in place safety procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so. However, we will not be responsible for any problems that may arise of despite those safety measures and procedures, such as your negligence or problems on the internet. Please note that no data transmission over the internet is 100% secure, and that complete security of any information we collect and use therefore cannot be guaranteed.


Your Rights and Choices


Subject to limitations in applicable law, you are entitled to object to or request the restriction of processing of your personal information, and you have the 'right to be provided with information', and to request access to, rectification, erasure, portability of your own personal information, and other things.


We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. As follows, but not limited thereto;


You have the right to information as to whether or not and to which extent we process which of your personal information.

You have the right to rectification of any inaccurate personal information about you and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

You have the right to the erasure of your personal information without undue delay unless we have a legitimate interest to keep the information, such as in the event we need the information to execute an agreement with you.

You have the right to restrict the processing of your personal information, unless we have a legitimate interest to continue processing the information for the purpose in respect to which you requested the restriction. For example, you have the right to object to our processing of your personal information for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal information for this purpose. You have the right to receive your personal information from us in a structured, commonly used and machine-readable format – data portability. However, this right does not apply where it would adversely affect the rights and freedoms of others.

If you want to receive the personal data concerning you which you have provided to us, in a commonly used and machine-readable format (Data Portability).

You have the right to object the processing of your data on grounds relating to your particular situation at any time.

You have the right to withdraw your previously given consent at any time.

For your protection, we will ask you for proof of your identity before making your personal data available to you. We may have to keep certain information required by law and/or for our own legitimate business purposes.

We will process your personal data for as long as necessary to provide the Services to you, to perform obligations under a contract with your or to comply with law. We will further process your data for the period of time where we have a legitimate interest to process your data, and this interest outweighs your interest or fundamental rights and freedoms, for the purposes of marketing and information of our business operations, or until you inform us according to your rights above. If and to the extent you have given consent to us to process your personal data, we will process the data in accordance with that consent, and we will delete the relevant information upon your withdrawal of consent.


Contact Us


If you have any questions about this Policy, please contact us by using one of the following communication channels.


Email: [email protected]

SA37-2-A, Lorong Pandan Utama 3, Pandan Utama 68000, Ampang Selangor Malaysia